Return

Refund Policy

CANCELLATION OF ORDER

  •  If a customer wants to cancel an already placed order, he may choose to do so at least 48 hrs before the dispatch date  by sending email only to desiethnicity@gmail.com. In all such cases, we shall cancel the order after deducting 7% of the ordered
      amount towards credit card processing expenses along with 15% of the ordered product value towards the processing charges.

The refund would be made after three weeks from the date of cancellation email and mode of payment shall be at the sole discretion of desiethnicity.com under the prevailing bank rules and regulation in Republic of India.

However if the customer wants to order any other product within two weeks of the cancellation date then he/she will get a waiver of all cancellation charges. This has to be informed vide email mentioning the earlier order details and order number.

  •   Above procedure for cancellation is not applicable for products which are purchased along with stitching service as     per customers measurements which are under stitching.

If a customer wants to cancel the order for product purchased along with stitching service then he/she can cancel the order within 24 hours from date of order confirmation. In this case we shall cancel the order after deducting 7% of the ordered amount towards credit card processing expenses along with 15% of the ordered product value towards the processing charges.

 

RETURN / REFUND POLICY

Desi Ethnicity assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. In case of any return you can intimate within 24 hours from product receipt at your shipping address vide email or “Contact Us” page on our web site before returning any product.

In all such cases, we shall accept the return after deducting 7% of the ordered
amount towards credit card processing expenses along with 15% of the ordered product value towards the processing charges.

The refund would be made after three weeks from the date we receive the product back at our office and mode of refund shall be at the sole discretion of desiethnicity.com under the prevailing bank rules and regulation in Republic of India.

However if the customer wants to order any other product within two weeks of the return date then he/she will get a waiver of all deduction charges. This has to be informed vide email mentioning the earlier order details and order number.

 

Please note that we are not accepting any returns for stitched/customized clothing. The Stitching service is provided to our customers upon request and according to their measurements. Slight Alteration may be required at customers end for custom fit.

 

Returns made without notice SHALL NOT qualify for a refund.

 

  • All Shipping charges will be borne by the customer while returning the product/s. However if in case a wrong product is delivered due to human error then customer has to return the product and bear the shipping charges and desiethnicity.com shall send the ordered product after receipt of the wrongly delivered products.
  • We shall not refund the shipping charges paid by you while purchasing the item.
  • We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
  • At any point of time, the refunds will not exceed the actual value of the goods.

 

You may return the product to us at the below mentioned address:

 

To,

Desi Ethnicity,

2nd Floor, 120/420,

Lajpat Nagar,

Kanpur – 208005,

Uttar Pradesh,

India.

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