Return/Refund/Cancellation

COLOR VARIATIONS

Colors may slightly vary or may not, from what you see on your phone screens and laptops LCD/LED screens with the actual piece. This may be because of monitor / phone screens resolution variances. The image shown is shot from the master piece and we always ensure we send you the exact shown colored products with the same workmanship and prints. Products with dyeing work may have slight color variations because of manual dyeing process in batches. The Design photo is shot under lighting conditions and usage flash lights.

 

RETURN POLICY

Desi Ethnicity Online assures you the best of quality when it comes to our products. However, if you are not satisfied with your purchase of unstitched/semi stitched dress materials, unstitched saree, unstitched blouse, unstitched lahenga choli, readymade kurti, readymade salwar kameez for any reason; you may return the product unused, and in the same condition as you received it, in its original packaging within 7 days from the date on which these goods are delivered. We shall issue 75% refund of the cost of the product (25% shall be charged as Order Processing charges.) 

 

Please note that we are not accepting any returns/claim for refund for custom stitch clothing. (as per your measurement submitted via form/email). Stitching is a service provided to our esteemed customers. However if the stitching is not as per the measurement provided by you or if zip/hook is missing due to human error, then if it can be altered at your end with the extra margins in the cloth left during the stitching then it can be handled at your end but if the difference cannot be altered then in that case we request the customer to send the product back to us (courier charges to be borne by the customer) and we shall check it thoroughly for difference in measurements and if the reported problem is found correct then we exchange with another design / replace the same design subject to availability of the product/s.

In case the product can be altered to your need, the same will be altered and re-shipped to you at our cost to the shipping address mentioned at the time of order confirmation.

 

You need to notify us first before returning any product. You may do this through the “Contact Us” page on our web site before returning any product.

Returns made without notice SHALL NOT qualify for a refund.

 

You may return the product to us: Desi Ethnicity Online

·Customer needs to bear the shipping costs while returning the products.
 

·   We shall not refund the shipping charges paid by you while purchasing the item.
 

·   We shall not refund the customs duties or taxes, if applicable, or paid by you at time of receiving the goods.
 

·    At any point of time, the refunds will not exceed the actual value of the goods.
 

·            Returns would not be accepted for custom made / stitched clothing, including readymade stitched sarees or sarees stitched with custom blouse. However, we would accept returns if we believe there was any fault from our end.
 

·   Any complaint with regards to the damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for digital picture of the same in order to review the same.
 

·    In case of product return, we will issue a refund once we receive the product back at our office. 

DESI ETHNICITY ONLINE ASSURES QUALITY AND BETTER SERVICES TO ALL CUSTOMERS WITH INDIVIDUAL ATTENTION.